Begin time: 2:43pm
End time: 3:20pm
Date: September 19, 2006
Location: Education Building Lobby at University of Central Florida
Observer: David Kent Norman
Frame: Individual observation exercise
Time |
ON Observer Notes |
OC Observer Comments |
MN Methodological Notes |
2:43 |
Girl in grey shirt standing at bagel checkout |
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Attendant in orange shirt is preparing food for customer in grey shirt |
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Attendant says to have a good day and hands food to customer |
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Another customer pours drink for herself |
Looks like coffee container and she has a gold badge on for a UCF employee |
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2:45 |
Male bagel attendant talks to coworkers while taking money from customer |
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2:46 |
Customer goes around side to pour something in her cup |
Looks like she poured cream |
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Customer 2 walks back toward elevator |
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Attendant who checked out customer 2 wipes down appliance |
Looks like a microwave |
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Guy in table on m left is talking on a cell phone and making it hard to understand what the bagel attendants are saying to each other |
2:47 |
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A loud gentleman is talking to someone in the gym behind me and overpowering even the guy on the cell phone |
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Customer 3 approaches the bagel shop while talking on a cell phone |
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Customer 4 skips past Customer 3 in line |
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Customer 5 pours herself a drink |
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2:48 |
Customer 4 goes to condiment stand to get condiments |
Looks like she poured Splenda in her drink from a yellow envelope |
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Customer 5 answered her cell phone while the attendant was counting her change |
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2:49 |
The attendant broke open a new roll of coins to give change to Customer 5 |
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Customer 3 left without purchasing anything |
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2:50 |
Customer 6 ordered a bagel |
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I couldn’t understand what she ordered on the bagel |
2:51 |
Customer 5 stirred something into her drink at the condiment station |
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Customers 4 & 5 left together |
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A new male behind me is entering the gym and speaking loudly |
2:52 |
Some people on the other end of the lobby are standing up from their table |
Looks like they’re preparing to leave. |
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Customer 6 is still waiting for her bagel at the checkout |
She said something to the attendant about a quarter |
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2:53 |
A man in a yellow shirt is talking to one of the ladies that stood up earlier |
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Customers 7 & 8 are waiting in line to checkout |
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2:54 |
Customer 6 is at the condiment station |
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Customer 9 stopped a girl walking by her to talk |
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I didn’t catch what they were talking about |
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Customer 8 might have noticed that I’m observing people |
2:55 |
Customer 9’s bill was $7.85 |
She purchased a red bottle of something and had a big red bucket attached to her rollaway suitcase |
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2:56 |
Customer 10 is the guy in the yellow shirt who was talking on his cell phone earlier |
He purchased a drink for his female friend at the table he has been sitting at |
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Customer 10 went to the condiment station to get a lid for the drink he just purchased and a stir straw |
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2:57 |
Customer 11 is wearing a blue shirt |
He asked if they sell just a regular bagel, the attendant asked if that’s all he wanted, and the customer just said he wanted the bread |
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2:58 |
Customer 11 says he wants turkey and provolone on his bagel |
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Customer 11 talks to Customer 13 about doing some observation |
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Someone in the gym is yelling counts at people bouncing balls |
2:59 |
Customer 12 is female and wearing a brown skirt with green shirt |
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A man in a blue shirt and brown shorts walked through the lobby and into the CMC room |
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3:00 |
Customer 11 got his bagel and paid |
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Customer 12 paid while holding an empty cup, then filled up the cup after she paid |
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Customer 12 poured something into her drink from the condiment station |
Looks like she also added Splenda |
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Customer 15 skipped in line and filled up his drink without paying |
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Customer 16 has a tri-fold wallet |
She had to unfold the wallet all the way to be able to pay for her food |
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3:02 |
Customer 17 purchased a diet coke in a plastic bottle |
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The female attendant brought a cart to the condiment station and moved the condiments to it |
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3:03 |
Customer 18 paid in cash and put her change in hear back right jeans pocket |
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The male attendant asked the female at the condiment station if she stole his rags |
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3:04 |
The attendant asked Customer 19 if she wanted cheese on her bagel |
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Female attenant asked man exiting the men’s room if he just got off work |
Man nodded his head |
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3:05 |
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Loud music just started in the gym and a man is yelling numerical counts |
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Customer 20 paid for two bottles of Dasani water with a credit card |
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3:06 |
Customer 21 grabbed a bottle of orange juice from the cooler and put it by the cash register with a brown envelope |
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The music in the gym changes songs about every 5 seconds and just got louder |
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Customer 21 asked how the male attendant’s day is going |
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Customer 22 asked if he could just get a cup of ice |
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3:07 |
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The counting in the gym seems to only be “1, 2, 3” |
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3:08 |
Customer 22 is eating something in line |
Looks like a candy bar |
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Customer 22 asked how much for the cup of ice and the attendant did not charge |
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3:09 |
A girl in a grey shirt and blonde hair exited the gym and is talking on a cell phone by the chairs in front of the gym doors |
Something about money |
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Customer 23 and 24 are waiting for bagels |
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Girl on phone is happy she can leave whenever she wants |
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3:10 |
Girl on phone re-enters the gym |
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Customers 25 and 26 arrive in line at the bagel shop |
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Customer 25 is holding a bag |
Bag looks like it has chips in it |
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Customer 25 jogged back to the CMC room with her bag |
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Customer 26 paid from a small bag |
Bag looks like a coin purse |
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3:12 |
Customer 27 is wearing a pink dress and pouring a drink for herself |
Customer 27 appears to sruggle to get money while holding a bag with paper in it under her left arm |
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Customer 28 pays for food out of her black backpack |
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Customer 29 hops up and down |
Appears to be excited about something the male attenant said |
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3:13 |
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A croud of people just walked out of the hallway and is blocking my view of the bagel shop. Many are roudy |
3:14 |
Male in red shirt looks in the gym door window |
Walked past me and said “Rafial” |
Is speaking loudly behind me to the person he met |
3:15 |
Customer 31 has a large bag on her left shoulder |
Bag is black |
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Customer 32 purchased a lime Dasani he started drinking in line |
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3:16 |
Customer 34 got a diet coke from the refrigerator |
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Customer 33 paid from a pink pocketbook |
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A girl in a gold shirt with UCF on it carried a blue cooler through the lobby and into the gym |
Nobody helped her open the door |
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4 people followed behind cooler girl into the gym |
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3:17 |
Customer 37 has a purple backpack on her left shoulder with a purse |
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Girl is standing in my view of the bagel shop |
3:18 |
Customer 37 dropped her purple backpack on the ground to put her purse on the counter by the cash register |
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Customer 37 is bending over by the cash register to fix the cuffs of her pant legs |
Male attenant is wearing gloves now to prepare C37’s food |
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Male attendant removed his right glove to swipe C37’s credit card |
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