1. Identify the job to be analyzed - The job is distance collaboration. The focus of the analysis will be on the tools, etiquette and procedures of the collaboration.

2. Identify all the tasks that make up that job.

3. Develop a task description for each task.

4. Develop a detailed task description for each task.

5. Analyze each task to determine the requirements. (What does it take from the individual to make this task successful?)

6. Determine the structure of the performance. (This means what order should things be done in)

E-mail

Evaluation

Select Hardware/ Software

Top-down institution decision

Institutional knowledge and commitment

Assemble committee for fact gathering

Develop criteria to meet needs of company (cost/ distribution)

Demonstrate selected software

Garner opinions

Narrow options

Select best fit

Purchase

Provide monies

Provide network infrastructure

Survey responsible staff to analyze infrastructure impact

Implementation

Assign tasks required for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop proficiency in use of e-mail

Train users - each user must be knowledgeable and realize benefits of software.

Select method of delivery

Investigate new technologies - consider future needs.

Ensure telephony, mobile PCs, PDAs, etc are installed and supported.

Users must be able to fully utilize hardware/software.

Use

Use hardware/ software to communicate.

Send and receive communications

Software knowledge

Attach presentation(s) to e-mail.

Send attachments to participants before scheduled meeting time.

Print attachments

Purchase printers

PowerPoint*

* Popular software used in a variety of Distance Learning Methods

Evaluation

Select software

Top-down institution decision

Develop criteria to meet needs of company (cost/ distribution)

Demonstrate selected software

Garner opinions

Narrow options

Select best fit

Purchase

Provide monies for licensing

Provide network infrastructure

Implementation

Assign tasks required for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop proficiency in use of PowerPoint

Train users - each user must be knowledgeable and realize benefits of software.

Select method of delivery

Investigate new technologies - consider future needs.

Install hardware and software for individual users

Users must be able to fully utilize hardware/ software.

Attach presentation(s) to e-mail.

Use

Use software to communicate.

Prepare presentations before scheduled meeting times

Use large clear fonts if presentation is to be broadcast of video conference link

Annotate as much as possible

Video Conferencing

Evaluation

Selection

Top-down institution decision

Assemble committee for fact gathering

Develop criteria to meet needs of company (cost/ distribution)

Demonstrate selected hardware

Garner opinions

Narrow options

Select best fit/validate compatibility.

Purchase

Provide monies for hardware and software

Provide network infrastructure

Implementation

Assign tasks for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop proficiency

Train users - each user must be knowledgeable and realize benefits of software.

Select method of delivery

Investigate new technologies - consider future needs.

Install hardware and software for individual users

Users must be able to fully utilize hardware/ software.

Use

Conduct equipment tests.

Ensure equipment/network is working.

Presenter should engage and address remote audience.

Develop training courses to enhance presenters and method of communicating via distance.

Remote audience should remain muted unless speaking to local site

Provide documentation/ instruction to audience on requirements of interaction.

Ensure that all documents to be used are sent in advance and that font sizes are appropriate for the broadcast

Provide documentation/ instructions to presenter on requirements of good transmission.

Teleconferencing

Selection

Select telephones

Purchase

Provide monies

Provide telephone connection (hardware or wireless).

Conference leader should engage and address remote audience.

Develop training courses to enhance presenters and method of communicating via distance.

Use

E-mail/fax needed documents

Ensure that all documents to be used are sent prior to the conference.

Online Chat

Selection

Evaluate various online chat programs

Develop criteria to meet needs of participants.

Implementation

Training

Make sure that all participants are familiar with the tools that will be useful for the collaboration.

Use

Etiquette

Decide on rules of engagement for online chat.

Communicate rules

Inform users whether the chat session will be saved or not.

Forums

Selection

Top-down institution decision

Assemble committee for fact gathering.

Develop criteria to meet needs of company (cost/distribution).

Demonstrate selected software

Garner opinions

Narrow options

Select best fit

Purchase

Provides monies

Provide network infrastructure.

Implementation

Assign tasks required for implementation

Develop support staff expertise

Inform uses of forum availability

Send e-mail

Put information on website

Use

Use hardware/ software to communicate.

Develop documentation on software use.

Collaboration Software

Evaluation

Select Hardware/ Software

Top-down institution decision

Institutional knowledge and commitment

Assemble committee for fact gathering

Develop criteria to meet needs of company (cost/ distribution)

Demonstrate selected software

Garner opinions

Narrow options

Select best fit

Purchase

Provide monies

Provide network infrastructure

Survey responsible staff to analyze infrastructure impact

Implementation

Assign tasks required for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop proficiency in use of collaboration software.

Train users - each user must be knowledgeable and realize benefits of software.

Use

Use hardware/ software to communicate.

Software knowledge

Attach presentation(s) to e-mail.

Send attachments to participants before scheduled meeting time.

WebCasts

Evaluation

Select Hardware/ Software

Top-down institution decision

Institutional knowledge and commitment

Assemble committee for fact gathering

Develop criteria to meet needs of company (cost/ distribution)

Demonstrate selected software

Garner opinions

Narrow options

Select best fit

Purchase

Provide monies

Provide network infrastructure

Survey responsible staff to analyze infrastructure impact

Implementation

Assign tasks required for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop staff proficiency in use of webcasting

Train users - each user must be knowledgeable and realize benefits of software.

Use

Use hardware/ software to communicate.

Software knowledge

Website (Intranet)

Evaluation

Purchase

Provide monies

Provide network infrastructure

Survey responsible staff to analyze infrastructure impact

Implementation

Assign tasks required for implementation

Develop staff expertise

Train trainers - each train must be able to communicate and demonstrate.

Develop staff proficiency in use of webcasting

Train users - each user must be knowledgeable and realize benefits of software.

Use

Use hardware/ software to communicate.